Terms & Conditions
Valid from: 2009-06-29 09:13:02
Orange Home Broadband Terms and Conditions
Each of the Home Packages consists of various Services that we will provide to you as set out below.
We will supply the Services through the Orange Group of Companies. You will have a separate contract with the relevant Orange Company for each Service included within the Home Package you have chosen. Each contract consists of the General Terms and the Specific Terms for the relevant Service, and you must read the General Terms and the Specific Terms for the Home Package you have chosen:
Home Starter - Broadband, Home Phone (Call Service but not Landline Service), Member Services and Payment Handling Services.
Home Select - Broadband, Second Line Service, Member Services, Payment Handling Services and Digital TV.
Home Max - Broadband, Home Phone (Call Service and Landline Service), Second Line Service, Member Services, Payment Handling Services and Digital TV.
Existing Customer Package - Broadband and/or Second Line Service, Member Services and Payment Handling Services.
1. Service Start-Up
1.2 Where you apply for our most comprehensive Home Package and as a result of a credit check referred to in Clause 1.1 above we decide that we are not able to provide you with that particular package (as it includes Services through which you might incur substantial charges) we will notify you and we will provide you with the next best available Home Package and adjust your Charges accordingly. Where this is the case you will no longer be subject to the Minimum Period and you may within 30 days of receiving notification from us (the 'Termination Period') terminate the Agreement by giving 30 days notice in accordance with Clause 13.5. Where you do not give such notice in accordance with this Clause you will be subject to a remaining Minimum Period of 16 months from the end of the Termination Period.
1.3 If we are not able to provide you with the Service(s) for any reason or because, in our sole opinion, the results of the checks were not satisfactory then we will notify you as soon as reasonably possible and where Equipment has been provided to you then you will return that Equipment to us within 30 days using the pre-paid returns pouch provided. If you do not return the Equipment we reserve the right to charge you for the replacement cost of the Equipment you have not returned unless actual proof of postage is provided.
2. Your Information
2.2 We will search your credit records using licensed Credit Reference Agencies ('CRA's'). They may add a search footprint on your credit file that may be seen by other people searching that file. We will use credit scoring systems when assessing your application and if our assessment of you does not meet our normal requirements we reserve the right to decline to provide the Service(s) or to decide an appropriate Charge Limit on your account. Alternatively, we may ask you to lodge a deposit with us before we provide the Service(s). If you believe our assessment of you is incorrect, we will review your eligibility. However, we cannot accept responsibility for the accuracy of information provided by credit reference agencies. Nor can we accept any liability for the consequences of our declining to provide the Service(s).
2.3 We will check your details with Fraud Prevention Agencies ('FPA's') to verify identities to prevent crime and money laundering. We may also make periodic checks with CRA's and FPA's to manage your account with us.
2.4 If you make a joint application or tell us you have a Spouse we may link your records together so you must have their consent to disclose information about them.
2.5 Information on your application will be sent to CRA's and recorded by them. We may also disclose details of how you conduct your account with us to such agencies. If you don't pay any outstanding Charges when due CRA's will record the debt. This information may then be supplied to other organisations to perform similar checks, trace your whereabouts and recover debts that you owe. Records remain on file for 6 years after they are closed whether settled or defaulted.
2.6 If you fraudulently provide false or inaccurate information and we suspect or identify fraud details may be passed to FPA's. Law enforcement agencies may access and use this information.
2.7 We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
2.7.1 checking details on applications for credit and credit related or other facilities;
2.7.2 managing credit and credit related accounts or facilities;
2.7.3 recovering debt;
2.7.4 checking details on proposals and claims for all types of insurance; and/or
2.7.5 checking details of job applicants and employees.
Please contact Customer Support if you want to receive details of the relevant FPA's and CRA's mentioned above.
2.8 If you do not pay any Charges due we will trace your whereabouts and recover debts.
2.9 We and other organisations may access and use from other countries the information recorded by FPA's.
2.10 We will use the information which you provide for various purposes including administration, marketing, credit scoring, customer services, tracking and/or profiling your preferences.
2.11 We will respect your information and undertake to comply with all applicable data protection legislation. We will keep your information for a reasonable period after your Agreements with us have finished in case you decide to use our Service(s) again and may contact you about our Service(s) during this time. By entering into the Agreement you consent to us using and/or disclosing your information, in relation to the Service(s), as follows:
2.11.1 processing your application or changes to your Registration Details;
2.11.2 setting up a payment authority with your bank, credit card operator or other financial institution;
2.11.3 to any telecommunications provider which operates the telephone access network over which the Service(s) are delivered;
2.11.4 providing or arranging for third parties to provide any part of the Service(s);
2.11.5 providing your information to distributors of the Service(s), Equipment and the Livebox;
2.11.6 providing your information to law enforcement agencies or to a court of law or providing such information to or intercepting, recording or monitoring communications in connection with a bona fide request from an officer of the court, or to comply with proper requests from any regulatory or enforcement authority;
2.11.7 we may use the caller line identification number that is last used to access our Service(s) to contact you in the event that we are unable to contact you using the telephone number that you provide in your Registration Details;
2.11.8 sharing your information with other Orange Companies and companies which are not Orange Companies but who are our business partners. Subject to any preferences you set on the registration form they or we may contact you by mail, telephone, electronic messaging services, fax or email to let you know about any goods, services or promotions which may be of interest to you. Please call Customer Support if you do not wish to receive such information from us or from our business partners but this will preclude you from receiving any special offers or promotions from us or our business partners.
2.12 By entering into the Agreement you also consent to our transferring your information to countries which do not provide the same level of data protection as the UK if necessary for providing you with the Service(s). If we do make such a transfer we will put a contract in place to ensure your information is protected.
3. Our Obligations
3.2 Provision of certain parts of the Service(s) are dependent upon third party service providers. There may be technical limitations that inhibit the activation or provision of the Service(s) and whilst we will use reasonable endeavours to rectify these issues we cannot guarantee that they will be rectified by these providers.
3.3 We do not warrant that the Service(s) will be interruption or error/fault free or that the transmission of information through the Service(s) will be secure. The Service(s) may be temporarily suspended for various reasons such as maintenance, upgrades, emergency or because of problems caused by third party service providers. Before suspending or interrupting the Service(s) we shall use reasonable endeavours to give you as much notice as reasonably possible. Technical Support is available to enable faults to be reported and resolved and whilst we will use reasonable efforts to procure resolution of such faults we can not guarantee that all faults will be corrected.
3.4 We may transfer the performance of the Service(s) within the Orange Group of Companies at any time. We will give you notice if we do. Any Orange Company to whom we transfer performance will be entitled to exercise the rights and will bear all obligations under the Agreement with one exception in respect of Home Broadband as set out in Clause 16.4. You will know which company is providing the Service(s) to you by looking at your most recent online statement. Any transfer will not otherwise materially affect your Agreement and, in particular, it will not materially affect your rights.
3.5 We may take instructions from a person who we think, with good reason, is acting with your permission.
4. Your Obligations
4.2 You will be responsible for any Equipment. You must use any such Equipment in accordance with any instructions, safety and security procedures applicable.
4.3 You agree to notify us of any proposed Move and to keep your Registration Details up to date.
4.4 You agree to comply with any instructions necessary for health, safety or service quality we may give to you from time to time in relation to the Service(s).
4.5 You must not nor allow anyone else (other than someone authorised by us) to add to, modify or in any way interfere with the Equipment. You agree not to connect other equipment to the network over which the Service(s) are provided that may in any way harm the network, the Equipment, Livebox or other customers' equipment. If you do, you must disconnect from the network immediately, or let us do this at your expense.
5. Use of the Services
5.2 In the event that you Move, and you notify us that you want to receive your existing Service(s) at your New Home then:
5.2.1 we may terminate your current Service(s);
5.2.2 you may be required to reregister for those Service(s) and you may be required to commit to a new Minimum Period;
5.2.3 provided that we can meet the conditions set out in Clause 1.1 and that no other technical limitations apply we will activate the Service(s) to your New Home; and
5.2.4 we may also charge you for our administration and set-up costs arising from your Move.
6.2 You must inspect the Equipment immediately upon receipt and telephone Technical Support within five days of delivery to report any damage, faults or missing items.
6.3 We will not be liable to you for any fault in and/or damage to the Equipment that is caused by your failure to install and/or use the Equipment in accordance with the operating instruction supplied or your failure to comply with any instructions given to you by Technical Support. In the event that we do provide you with replacement Equipment, you must return the faulty Equipment to us within 14 days of receipt of the replacement Equipment in the prepaid returns envelope provided. If you do not return the faulty Equipment to us within that time, we reserve the right to charge you the full replacement cost for such Equipment unless you can provide us with actual proof of postage.
6.4 Provided that your payment of the Charges is up to date and that the fault is not caused by you we will either repair or replace faulty Equipment. We reserve the right to supply refurbished Equipment provided that such Equipment shall be of equivalent quality and functionality as new Equipment.
6.5 The Equipment remains our property. You will be responsible to us for any damage to or loss not attributable to us from the moment the Equipment is delivered to you.
6.6 We will not provide technical support for wireless connections using wireless adapters other than those provided by us.
7. Complaints Procedure
7.2 If you are not satisfied that your complaint has been resolved, you can escalate the issue by following the procedure set out in our Code of Practice (http://www.orange.co.uk/terms/5594.htm).
8. Intellectual Property Rights
8.2 We may require you to enter into agreements reasonably required by the owner of the intellectual property in any software, materials or content made available to you for the purpose of accessing the Service(s).
9.2 Payment of the Charges by credit or debit card or by direct debit shall be collected by Orange Payment Services and includes a payment handling charge as set out in Clause 23.2. We reserve the right to charge an additional reasonable administration fee each month for payments not made by direct debit.
9.3 All Charges are inclusive of VAT at the applicable rate.
9.4 We may arrange for invoices to be issued by a third party on our behalf. Invoices issued by such third party will be binding on you and payment of such invoices in full to the third party will be a valid payment by you.
9.5 We will not distribute copies of statements for Charges, however, you may review and print your account and Charges by logging in to 'Manage your account' in our Member Centre (http://www.orange.co.uk/membercentre). If you are unable to access your account details via the Member Centre, you must call Technical Support, who will be able to provide you with a copy of your statement. We shall only keep statements in a readily printable format for a period of 6 months.
9.6 You should review all statements of Charges when available and promptly notify Customer Support if there are any errors. We will try to include all Charges incurred by you on the appropriate monthly statement, however, we reserve the right to include on future statements, Charges that were incurred in previous months and which have not already been billed to you.
9.7 If you do not pay us the Charges when due or you exceed, or are likely to exceed, any Charge Limit, we reserve the right to suspend and/or terminate on 30 days notice all or any of the Service(s) and take such necessary action to recover sums due to us (plus any cost of collecting such sums) and, if your Minimum Period has not yet expired, all Charges that would have been payable for the remainder of the Minimum Period. We shall notify you in advance of our intention to suspend or terminate the Service(s) in accordance with this Clause and give you at least 30 days to remedy any default with the exception of Charges in respect of the Digital TV Service were you shall have 14 days to remedy such default.
9.8 In the event that we suspend all or any of the Service(s) due to any breach by you of our payment terms, you will be required to pay the Charges for the period that such Service(s) are suspended, including any arrears of the Charges.
9.9 We reserve the right to increase the Charges at any time on giving you 30 days prior written notice except where the Charges relate to On Demand content for the Digital TV Service which shall be those specified on your television at the time of selection.
10. Our Liability To You
10.2 We shall not be liable to you;
10.2.1 for any loss or damage arising out of any loss of data or for any other loss or damage which is indirect and not reasonably foreseeable by us; or
10.2.2 for any business connected to you whether in contract, tort (including negligence) or otherwise for any loss or damage which is related to your business, including, without limitation, loss of profits, savings, loss of revenue or business interruption
10.3 We accept responsibility for physical damage to or loss of property which directly results from our breach of contract or negligence up to an aggregate of £100,000. This aggregate limit shall apply to your Home Package and across all Agreements which relate to that package.
10.4 Subject to Clauses 10.1 to 10.3, any liability that we may have to you arising in relation to any or all of the Agreements and/or Service(s) is limited to an aggregate of £5,000.
10.5 We will not be liable to you for any failure to perform an obligation or provide the Service(s) to you because of any factor beyond our control including but not limited to acts of God, industrial action, default or failure of a third party (including unavailability of third party telecommunications and/or content services), war, civil action, governmental action or by any act or decision made by a court of competent jurisdiction.
10.6 Each part of this Clause 10 operates separately as between you and Orange Home between you and Orange Broadband, between you and the Orange Payment Service and between you and Orange PCS. If any part is held by a court to be unreasonable, inapplicable or unenforceable then the other parts shall still apply. If any part is held by a court to be unreasonable, inapplicable or unenforceable against any of Orange Home or Orange Broadband, Orange Payment Service or Orange PCS, that part shall, for the avoidance of doubt, still apply for the benefit of the other companies or company.
11. Term and termination
11.2 You may terminate your Agreement in accordance with these General Terms and the Specific Terms for the Service(s) you have subscribed to.
11.3 You must terminate each of your Service(s) separately by giving notice in accordance with Clause 13.5 to the appropriate Orange Company providing the Service(s) you want to terminate.
11.4 Termination is subject to you paying us any money you owe us and us paying any money we owe you. Termination shall not prejudice or affect any right of action or remedy which have accrued or will accrue to any party and all provisions which are expressed to survive this Agreement or impliedly do so shall remain in full force and effect.
11.5 You may cancel your Agreement at any time prior to the Start Date. After the Start Date you will only be able to terminate the Agreement in accordance with the terms of the Agreement. This does not affect your legal rights.
11.6 After the Minimum Period you may terminate the Agreement by giving us at least 1 months notice in accordance with Clause 13.5.
11.7 You may terminate the Agreement before the Minimum Period has expired if you pay us all Charges due and a lump sum equal to the total of all monthly or other periodic charges which would otherwise have been payable during your Minimum Period (except in the circumstances set out in Clause 11.8 below).
11.8 You may also terminate the Agreement (by giving notice in accordance with Clause 13.5) if we vary the terms of the Agreement and as a result there is an excessive increase in the Charges or the changes we make significantly alter your rights under the Agreement. In such cases your notice must be given no later than seven days prior to the date upon which the change would have taken effect.
11.9 You will not have the right to terminate under Clause 11.8 if;
11.9.1 we have increased Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in monthly Digest of Statistics in any 12 month period; or
11.9.2 the variations we have made have been imposed on us as adirect result of new legislation, statutory instrument, government regulation or licence.
11.10 After the Start Date we may terminate this Agreement immediately by giving notice if, your telephone line is not technically capable of receiving a Service to which you have subscribed or you do not take steps reasonably required to enable you to receive that Service within a reasonable time from the Start Date.
11.11 We may also at any time immediately terminate the Agreement and any Specific Terms or suspend the supply of any of the Service(s) to you if:
11.11.1 you breach any material term of the Agreement;
11.11.2 you or any person using your account misuses the Service(s) in any way;
11.11.3 bankruptcy or other insolvency proceedings are brought against you, if you are unable to pay your debts as they become due or fail to make payments as they fall due or you cancel your continuous payment authorisation (without substituting another payment authorisation in its place);
11.11.4 you are no longer lawfully able to receive the Service(s);
11.11.5 you no longer have an appropriate residential telephone account as required in this Agreement;
11.11.6 we receive a complaint from a third party that reasonably appears to be justified regarding your mis-use of the Service(s); or
11.11.7 we are required to do so in order to comply with any law, order or direction given by a competent regulatory authority.
11.12 Where BT or another Network Operator notifies us that you have requested them to transfer the Service(s) we may treat that as 30 days notice from you to terminate this Agreement. In those circumstances the Service(s) may cease straight away (in accordance with industry migration processes). You will have to pay any outstanding Charges including up to the end of the 30 day period or to the end of any applicable Minimum Period (whichever is the longer).
11.13 On termination of the Agreement we shall have the right to automatically terminate any remaining agreements with any other Orange Company and their related Service(s) immediately and without further notice to you.
11.14 On termination of the Agreement for whatever reason, you agree to return the Equipment to us in the prepaid returns envelope provided. If you fail to return the Equipment complete and in good working order within 30 days of termination, we reserve the right to charge you a reasonable charge for the Equipment. The amount of such charge will depend on how long you have had the Equipment.
11.15 In the event of termination, all the information we are storing on your behalf on our servers may be deleted and in particular we may delete all the emails in your email account. Charges billed and/or paid in advance to the end of the next billing period shall not be pro rated or refunded but shall be used to discharge our administrative expenses arising out of the termination of the Agreement.
12. Changes To The Services Or Terms And Conditions
12.2 You will be deemed to have accepted any change to this Agreement or the Service(s) if you continue to use the Service(s) after the relevant period of notice has expired or fail to give notice to us that you wish to terminate the Agreement before the relevant period of notice has expired.
13. Other Things You Need To Know.
13.2 Any notices from us to you shall be sent to you at the residential address you have given us or the email address given to us in your Registration Details or to any other address you provide to us subsequently.
13.3 Any notices from you to us (other than a notice of termination by you which is described in Clause 13.5 below) must be sent by email, post or delivered by hand to us, by telephone by calling Customer Support or by post addressed to Orange Customer Care, Orange Home UK plc, PO Box 486, Rotherham, S63 5ZX.
13.4 Notices sent by email shall be deemed to be received when capable of being accessed by you. Notices sent by post shall be deemed to be received on the second business day after posting. Notice given by telephone shall be deemed to be received immediately upon speaking to one of our Customer Support representatives.
13.5 Any notice of termination by you must be made by calling Customer Support. You may be required to prove your identity to our reasonable satisfaction before we accept such notice of termination as being valid.
13.6 Without affecting your right to terminate under this Agreement we may transfer your Agreement to any person taking over the supply of the Service(s) or sub-contract the provision of all or any of the Service(s) or any part of them to any other person without your consent provided that there shall be no significant detrimental affect to either you or the Service(s) provided. You acknowledge and agree that the Service(s) are provided for your use only and you will not transfer any of them to a third party or try to do so.
13.7 If either party delays or does not take action to enforce their rights under the Agreement this does not prevent either party from taking action later.
13.8 If any of the terms in the Agreement are not valid or legally enforceable the other terms will not be affected. We may replace any term that is not legally effective with a similar term that is.
13.9 Nothing in this Agreement shall give, directly or indirectly, any third party any enforceable benefit or any right of action against either party.
Specific Terms: BROADBAND
Your Home Package will be provided to you either by Orange Home or Orange Broadband depending on which of these companies can offer you the most efficient network service at the time.
14.2 If you have previously used broadband services from another broadband service provider you need to obtain a MAC Code from that broadband service provider and to let us know the MAC Code. If you do not obtain the MAC Code when we ask you to it will delay or even prevent the start of the Service. If you have any questions on how to obtain a MAC Code please contact Customer Support.
14.3 Before you install the software supplied with the Equipment and before you connect the Equipment to your computer, you must back up or save any data on your computer.
15. Broadband Service
15.2 In the event that you either;
15.2.1 breach our Fair Use Policy and/or
15.2.2 you exceed any applicable monthly Usage Allowance we reserve the right (at our sole discretion) to suspend the Service(s) that you have subscribed to until the start of your next monthly period without advance notice or to reduce the Transmission Speed of the Service for a reasonable period of time whilst we continue to monitor your usage.
15.3 If in our reasonable opinion your usage continues to be very high for 30 days or more or it exceeds any applicable Usage Allowance we also reserve the right to:
15.3.1 make a reasonable charge for additional usage above that Usage Allowance;
15.3.2 give you 30 days' written notice that we shall upgrade you to the next appropriate Service package at a different charge;
15.3.3 terminate the Service(s) on 30 days notice even if you are within your Minimum Period; or
15.3.4 continue to reduce the Transmission Speed of the Service(s) indefinitely until we are satisfied that the Usage Allowance will not be exceeded or we upgrade or terminate your Service in accordance with this Clause (whichever occurs first). We will give you reasonable notice of our intention to exercise our rights to suspend or terminate the Service. A reduction in Transmission Speed however may be imposed without advance notice.
16. Our Obligations
16.2 You acknowledge that the Service will only be available to you if
16.2.1 you have a valid contract for the use of an analogue direct exchange line which terminates on a master socket forming part of BT's telecommunications network;
16.2.2 you have a computer that satisfies the Technical Requirements; and
16.2.3 your Home falls within the Service Availability Area.
16.3 Our responsibility for the Service does not apply in relation to any point beyond the BT master socket at your Home. We are not responsible for any interference or degradation of service caused by any internal wiring or cabling within your Home. You shall be responsible for any upgrades of such internal wiring or cabling that are deemed necessary to enable you to obtain connectivity or the full connectivity speed of the Service.
16.4 Subject to any transfer permitted under the Agreement Orange Home and Orange Broadband will be entitled to exercise the rights and bear all obligations in respect of these Service(s) with the exception that at all times Orange Home will be responsible for the provision of Equipment to you.
17. Your Obligations
18. Use of the Service
18.1.1 in a way that does not comply with the terms of any legislation or any licence applicable to you or that is in any way unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
18.1.2 in connection with the carrying out of a fraud or criminal offence against us or any electronic communications service provider;
18.1.3 to send, knowingly receive, upload, download, use or re-use any material which is abusive, indecent, defamatory, obscene or menacing, or in breach of any copyright, confidence, privacy or any other rights;
18.1.4to send or procure the sending of any unsolicited advertising or promotional material;
18.1.5 in a way that does not comply with any instructions we give you under Clause 4.4;
18.1.6 in a way that in our reasonable opinion could materially affect the quality of any telecommunications service, including the Service;
18.1.7 to store more than 1,000 emails or 100MB of emails on your Orange email account;
18.1.8 to send emails greater than 10MB in size including attachments using an email client application (such as Microsoft's Outlook Express);
18.1.9 send emails greater than 3MB in size (including no more than 6 attachments) using the Webmail Interface;
18.1.10 in order to resell the use of the Services to a third party; or
18.1.11 in relation to any business activity.
18.2 We shall have the right to suspend or terminate on 30 days notice in whole or in part the provision of the affected Services to you if we reasonably believe that you are in breach of Clause 18.1.
18.3 To reduce spam from entering and affecting the operation of our systems and the Services, we may take reasonable measures to block access to or delivery of any email which appears to be of an unsolicited nature and/or part of a bulk email transmission. We may also use within our systems virus screening technology which may result in the deletion or alteration of email and or email attachments, although we do not guarantee that such technology will be effective against all virus attacks.
19.2 We may make some additional services available to you as part of your Home Broadband Package for a limited period. If you wish to continue to receive these services after the end of this limited period, you will be required to pay additional charges to continue to do so. It is your responsibility to notify us that you no longer want to receive these services after the end of the period during which they are inclusive in your Home Package. If you do not do this you will continue to receive these services and we will charge you for them
20. Changes To Services
21.3 In order to transfer your Service to a different provider you need to request a MAC Code from us that you should give to your new broadband provider. You can request to receive the MAC Code by email or letter. We aim to provide the MAC Code to you within 5 working days of your contacting us. A MAC Code expires after 30 days of issue. We can only provide a new MAC Code once the previous one has expired. The request of a MAC Code does not immediately cancel your account.
21.5 When you terminate your Agreement and after the Minimum Period has expired the termination is subject to 30 days' notice that will be applied to your account when the MAC Code is used. Further details about MAC Codes are available here: http://www.orange.co.uk/time/switch.htm.
Specific Terms: SECOND LINE SERVICE
The Second Line Service will be provided to you either by Orange Home or Orange Broadband depending on which of these companies can offer you the most efficient network service at the time
22.1 In order to receive this Service you must connect to the Livebox. To make and receive telephone calls you will need to attach a tone dial/ touchtone telephone to the Livebox. Such handset must be suitable for use with a standard residential phone line and socket.
22.2 Please note the following important points in relation to the Service:
22.2.1 it includes the use of a telephone number that we will notify you of;
22.2.2 it will not work in the event of a power failure. You are responsible for the supply of electrical power to the Equipment and the Livebox;
22.2.3 it will not work if your Home Broadband line or Livebox is faulty;
22.2.4 it has a maximum call duration of two hours per call;
22.2.5 it does not include a directory listing or text relay services;
22.2.6 it cannot be used for the following services: Global Mobile Satellite System, Inmarsat, International Freephone Service, International Premium Rate Service, International Shared Cost Service, Maritime Mobile Service Applications, Universal Personal Telecommunication Service.
22.3 We may need you to help us activate all or part of this Service. If so, we will instruct you how to do this.
22.4 Any telephone calls you make before the Service is activated will result in such calls being charged to you by your telephone service provider at its current rates.
22.5 We reserve the right to impose time limits and network controls on the Service.
22.6 Additional charges and limitations may apply to calls made using the Service to numbers that do not begin 01 or 02, being calls to nongeographical, premium rate and to international numbers. There may also be charges for value added services (such as call forwarding) and other related services. Please visit our website (http://download.orange.co.uk/talk/talkpricelistbbunlimited.pdf) for further information.
22.7 The Service may be impaired when you upload or download data using Home Broadband at the same time as trying to make a telephone call.
22.8 You acknowledge and agree that you do not own the telephone number we supply to you. You are not permitted to use the telephone number with any device other than the Livebox without our permission. We reserve the right to change the telephone number at any time. Unless required to do so for regulatory reasons when we may do so immediately, we will endeavour to give you at least 90 days prior notice of any change of number. If you fail to activate the Service or you do not use the Service for 90 days or more we reserve the right to withdraw it and the telephone number supplied to you. We will give you reasonable notice of our intention to withdraw the Service from your account. You have the right to re-activate the Service at any time by calling Customer Support. We do not guarantee that after such re-activation you will be issued with the same telephone number previously issued to you.
22.9 On termination of the Service we may reuse the telephone number that was allocated to you.
22.10 The Service is subject at all times to our Fair Use Policy (http://www.orange.co.uk/terms/7094.htm) which includes limitations on the total duration of calls which are included within your Home Package subscription during Evenings and Weekends to 1,000 (one thousand) minutes on your account per month. Evening and Weekend calls within your Home Package subscription have a maximum call duration of two hours per call after which time the call will automatically end but you may redial. In the event that you use the Service in breach of that policy we reserve the right (at our sole discretion) to suspend it until the start of your next monthly period or reduce the Transmission Speed for a period of time whilst we continue to monitor your usage. If in our reasonable opinion your usage continues to be very high for 30 days or more we also reserve the right to:
22.10.1 suspend your usage;
22.10.2 terminate your Home Package and second line even if you are within your Minimum Period;
22.10.3 continue to reduce your Transmission Speed indefinitely until we are satisfied that use is in accordance with the Fair Use Policy referred to above or we suspend or terminate this Service in accordance with this Clause (whichever occurs first). We will give you reasonable notice of our intention to exercise our right to suspend or terminate the Service. A reduction in the Transmission Speed however may be imposed without advance notice.
22.11 We may disclose location information in your Registration Details to the emergency services so that the emergency services are able to locate you more easily. If you do not keep your personal details up-to-date then there is a risk that the emergency services could be delayed in responding to an emergency call made using the second line service.
22.12 You will not use the Service in any way which in our reasonable opinion is different from that we would reasonably expect for normal residential telephone use, including but not limited to, use as described in Clause 22.13.1.
22.13 We reserve the right to;
22.13.1 suspend the Service and/or require you to pay any Charges due to us for call Charges incurred whether billed or not, if we reasonably believe that you or someone else is using the Service from your Home as follows;
18.104.22.168 in a manner not typical of a residential user including but not limited to continuous or near-continuous use of the telephone connection incurring large call Charges;
22.214.171.124 using the Service contrary to our Fair Use Policy set out at Clause 22.10 above;
126.96.36.199 with the intent to commit fraud or misuse of the Service; or
188.8.131.52 in any other way that may leave us unable to recover full payment for any calls made using the Service; and
22.13.2 to apply Charge Limits (from time to time) to the amount of charges for calls that are made using the Service. We may suspend the Service and ask for payment of the Charges if you exceed, or are likely to exceed, the Charge Limit we apply.
Specific Terms: PAYMENT HANDLING
23.1 If you choose to pay by direct debit, credit or debit card we will collect and process your payment instructions and obtain the acceptance of your card issuer or bank to make the relevant payments required. We will allocate the amounts due for each of the Services and for any rental payments in respect of the Livebox to the appropriate Orange Company.
23.2 You agree to pay to us a payment handling charge of 2.5% of the total you pay by credit or debit card or by direct debit and this is included as part of the advertised price.
23.3 We reserve the right to refuse payment by any particular means if we have reasonable grounds for believing that the payment will not be honoured.
23.4 The Payment Services may be terminated by us giving you 30 days' notice.
23.5 Orange Payment Services will be entitled to exercise the rights and will bear all obligations under the Payment Agreement in relation to Payment Handling Services.
Specific Terms: MEMBER SERVICES
24.1 You will be able to access the Member Services using your Home Package once that service is operational.
24.2 The Member Services may be terminated by us giving you 30 days' notice
Specific Terms: HOME PHONE
25.2 If we are not able to provide you with the Service we will notify you as soon as reasonably possible.
25.3 Any calls that you make before the Service is activated will be charged to you by your existing Network Operator. You are responsible for paying those charges.
26 Landline Service – Line Rental
26.2 You acknowledge and agree that you do not own the telephone number used for the Landline Service. We reserve the right to change the telephone number at any time. Unless required to do so for regulatory reasons when we may do so immediately, we will endeavour to give you at least 3 months' prior notice of this change of number.
26.3 We will use reasonable endeavours to procure the repair of any failures in the Landline Service but we cannot guarantee that all faults will be corrected. If we send an engineer to your Home to fix a failure in the Landline Service, you agree to comply with any reasonable instructions to enable our engineers to access your Home and repair the fault. We may charge you for an engineer call out if:
26.3.1 the fault, in our reasonable opinion, relates to damage caused to or defects arising in your phone socket or phone line at your Home; or
26.3.2 where you have agreed to a visit and our engineer is not able to access your Home and you have not given us reasonable notice that you wish to cancel or rearrange that appointment.
26.4 We will charge a line activation fee if you wish to receive the Service but you do not have an activated telephone line at your Home. The activation fee is payable in addition to any other Charges for which you are responsible.
27 Call Service – Telephone Calls
27.2 If you take the Call Service from us without the Landline Service you will retain your existing telephone number and continue to be responsible to the Network Operator who provides your telephone line for line rental charges.
27.3 You will be responsible to us for any Charges that may be applicable for calls you make, unless you use third party call forwarding. Where you use another Network in this way you will be responsible for any charges that that Network Operator may charge you.
27.4 If you only take the Call Service from us without the Landline Service and you experience any problems with your telephone line, you will need to resolve these issues with the Network Operator who provides your telephone line. We will not be responsible for maintaining or fixing your landline or for any charges that you have to pay to maintain or fix your landline.
28. Your Obligations
29.2 You must ensure that any equipment you use to access the Service conforms with any technical requirements specified by us or other Network Operators who operate the Network (or parts of it) for us.
30. Charges and Call Charges
30.3 Where you Move and we have activated this Service at your New Home we reserve the right to charge an activation fee.
30.4 The Service is subject at all times to a Fair Use Policy which includes limitations on the total duration of calls which are included within your Home Package subscription during Evenings and Weekends to 1,000 (one thousand) minutes on your account per month. Evening and Weekend calls within your Home Broadband Package subscription have a maximum call duration of two hours per call, after which you will be charged at standard rates. Any use of Evening and Weekend outgoing calls above these limitations will contravene this Fair Use Policy and constitute an abuse of the Service which may result in our monitoring usage and/or suspending or terminating the Service from your account. We will give you reasonable notice of our intention to suspend or terminate the Service and give you the opportunity to reduce your usage.
31.2 If you do not appoint a new telephone service provider your phone service may be interrupted and you may not be able to make or receive calls.
31.3 If you only take the Call Service and it is this which terminates you may continue to make calls but these will be carried by your new Network Operator and it will charge you for such calls.
Specific Terms: DIGITAL TV
32.1.1 subscribe to and have a valid contract for a Home Package which includes Digital TV;
32.1.2 live in a Freeview Area and have a compatible aerial in order to receive Freeview (you shall be responsible for any necessary aerial upgrade required). If you cannot receive Freeview we will still provide you with the other elements of Digital TV;
32.1.3 have installed the Set Top Box and Homeplug as specified in the instructions supplied; and
32.1.4 have a Home Broadband service which is technically compatible with the Service, has sufficient speed, a suitable configuration and no material interference to your Home Broadband and we have established this by carrying out activation checks at Clause 1.1.
32.2 If we are not able to provide you with the Service because, in our sole opinion, the activation conditions in Clause 1.1 are not satisfied then you have the right:
32.2.1 if you are a New Customer, to terminate your Home Package; or
32.2.2 if you are a Re-grade Customer, to change your Home Package.
33.Digital TV Service
33.1.1 your television must be able to connect to an available SCART socket on your television set;
33.1.2 it will not work if you have not set up the Livebox as directed by the Livebox user guide or if you have not set up the Set-Top Box and the Homeplug (or Ethernet cable) as directed by the digital tv easy set-up guide supplied;
33.1.3 it will not work in the event of a power failure. You are responsible for the supply of electrical power to the Set-Top Box and the Livebox;
33.1.4 it will not work if your Home Broadband line or Livebox is faulty or suspended; and
33.1.5 you may experience some degradation of your Home Broadband whilst watching On Demand programmes.
33.2 If you use Homeplug these should be plugged into wall mounted plugs rather than to an extension lead. We are not responsible for any interference or degradation of Service caused by any internal wiring or cabling within your Home. You are responsible for any upgrades of such internal wiring or cabling within your Home that are deemed necessary to enable you to obtain Digital TV.
33.3 Freeview channels are supplied by independent broadcasters and we do not control the schedule of programmes broadcast. It is the responsibility of the channel to comply with applicable broadcasting regulations. We are not responsible for the conduct of such channel providers. If you have a complaint regarding any programmes on such channels please contact the channel provider.
33.4 We shall use reasonable endeavours to obtain rating information from our programme suppliers and we will provide you with the rating information we receive to enable you to determine the suitability of On Demand programmes for children. We provide you with tools to control viewing of On Demand programmes, such as PIN protected parental control facilities. We are not responsible for decisions that you make when selecting On Demand programmes. We may produce some programmes that are accessible using On Demand, in which case we shall provide those programmes in accordance with the terms of the Agreement.
33.5 The Electronic Programme Guide is provided by independent channel broadcasters and so we cannot guarantee that such information is accurate or complete and we shall not be responsible for any mistakes in that information.
33.6 Some On Demand programmes may be changed or withdrawn with very little or no notice for reasons outside our control. This will not affect On Demand content which you may already have purchased but not yet finished viewing within the permitted 24 hour viewing window.
33.7 From time to time we or our suppliers (such as Freeview) may change the channels offered as part of the Service. This may affect your ability to access the Service. To update your Set-Top Box using the Service go to channel 999 and press 'OK' to launch the automatic channel scanning. If you need assistance call Customer Support for advice.
33.8 Some facilities (such as the 'Red Button') enable you to access interactive services provided by independent third parties. We are not responsible to you for the content of interactive services provided by those third parties. Some interactive services may be produced by us in which case we shall provide them in accordance with the terms of the Agreement.
33.9 From time to time we may run promotions and other special offers that are accessible using the Service. Your participation in such promotions and special offers shall be subject to any additional terms and conditions that apply to those promotions and offers.
33.10 In the event that;
33.10.1 your telephone account for the use of an analogue line connected to the BT network is terminated; or
33.10.2 you change the services on the telephone line on which you use Home Broadband so that your Home Package is unable tooperate normally, we may in our sole discretion terminate this Service.
34. Your Obligations
35. Use of Digital TV
35.1.1 unlawfully copy anything on the Service; or
35.1.2 re-sell, re-distribute or relay the Service or any part of the Service; or
35.1.3 share it with others, whether or not you make a charge for doing so.
35.2 We reserve the right to protect On Demand content by including digital rights management software to prevent copying. You are not authorised to remove or circumvent such digital rights management software or to attempt to do so.
35.3 We may suspend the Service or activate controls within your Set-Top Box to prevent you from copying or re-distributing the Service if we reasonably believe you are in breach of any restrictions applicable to the Service as set out in the Agreement.
36.2 The Charges will be added to your statement for all Services you receive from us and you will pay those Charges together.
36.3 We reserve the right from time to time to apply a Charge Limit to the amount of charges that you accumulate using this Service.
37. Term And Termination
37.2 If you are a Re-grade Customer and you subscribe for a new Home Package with Digital TV you may be required to commit to a new Minimum Period for that Home Package even if we cannot supply you with Digital TV.
37.3 This Agreement may be:
37.3.1 terminated by us on 30 days' notice or on shorter notice if otherwise provided in the Agreement
37.3.2 terminated by you where there is a fault in your Digital TV that we are not able to remedy;
37.3.3 terminated and/or any part of the Service suspended immediately on notice by us where you no longer have a Home Package that entitles you to receive the Service.
38. If you infringe any rights in Digital TV, including a breach of Clause 35.1, we or our licensors may suffer loss as a result and we shall be entitled to seek an injunction against you to prevent further infringements. Our right to seek an injunction shall not affect our right to claim compensation from you (whether on our behalf or on behalf of our licensors).
'Agreement': the General Terms and the Specific Terms applicable to the Services which you have chosen together with the Price List, the Fair Use Policy, Usage Allowances, the Technical Requirements (each as they relate to your chosen Services) and any other documents referred to herein;
'Broadband' means the broadband services described in the Broadband Specific Terms.
'BT' means British Telecommunications plc of 81 Newgate Street, London EC1A 7AJ;
'Call Service' means the call service that we provide to you which enables you to make telephone calls which we carry over the Orange Network.
'Charges': all charges for the Service(s) you have subscribed to as published on our Price List together with any additional charges payable by you for i) call charges (in addition to your subscription charges) ii) any Digital TV On Demand content (where charges will be confirmed on your television set before you complete your purchase), iii) any chargeable Member Services that you select (including downloads) and/or iv) any reasonable administration fees.
'Charge Limit' means a limit to the amount of Charges that you are entitled to run up on your account;
'Customer Support' means our customer support facilities on 0844 871 0079 for Home Starter and 0844 873 8586 for Home Select and Home Max and Existing Customer Packages (calls charged at 5p per minute from a BT line (charges from other networks may vary)). These numbers may be updated from time to time please see (http://www.orange.co.uk/contact/) for the most up to date numbers;
'Digital TV' means access to: (i) on demand television programmes and films on a pay-per-view basis; (ii) the Freeview television and radio channels; (iii) an Electronic Programme Guide; and (iv) the ability to access interactive services on your television plus any interactive services that we make available.
'Electronic Programme Guide' means the facility to view programme listings for Freeview programmes and the Orange channel;
'Equipment' means a Modem and/or the Set Top Box, the Homeplug, the remote control and any other ancillary equipment and cables necessary to use the Services that we may provide to you but shall not include the Livebox;
'Evenings and Weekends' means 6 p.m. to 6 a.m. weekdays and midnight Friday to midnight Sunday;
'Fair Use Policy' means the fair use policy applicable to your Home Package, details of which are available here (http://www.orange.co.uk/terms/7094.htm);
'Freeview' means the digital television service operated by DTV Services Limited under the Freeview name;
'Freeview Area' means the geographical areas where Freeview reception is available;
'Home' means the residential address in the UK at which we agree to provide the Services to you and after any Move your New Home shall be considered your Home for the purpose of these Terms and Conditions;
'Home Broadband' means either Home Starter, Home Select, Home Max or an Existing Customer Package depending on which of those services you subscribe to;
'Home Package' means the Home Broadband package to which you subscribe;
'Home Phone Service' consists of two distinct service elements, the Landline Service and the Call Service. Depending on the Home Package which you take you will receive either (i) the Call Service or (ii) both the Call Service and the Landline Service;
'Home Plug' means the routers used to send broadband signals across the internal electrical wiring of your Home;
'Home Max' means the following services: Broadband, Home Phone (Call Service and Landline Service), Second Line Service and Digital TV, Member Services and Payment Handling Services
'Home Select' means the following Services: Broadband, Home Phone (Call Service but not Landline Service), Second Line Service and Digital TV, Member Services and Payment Handling Services;
'Home Starter' means the following services Broadband, Home Phone (Call Service but not Landline Service), Member Services and Payment Handling Services;
'Landline Service' means the line rental service that we provide to you through the telephone line connected to your Home and which enables you to make and receive telephone calls or access the internet
'Livebox' means the router, filters and other ancillary equipment and cables that are supplied to you under a separate hire agreement that enables you to connect your computer and other internet enabled devices through either a wireless interface (using a Wireless Adapter) or a wired interface to Home Max or Home Select and enables us to supply the Second Line Service of Home Max or Home Select;
'MAC Code' means the code which allows you to switch from one broadband provider to another without losing your broadband connection. Further details are available here (http://www.orange.co.uk/time/switch.htm).
'Member Services' means access using broadband technology and services comprising various Internet-based services, for example email facilities including POP email and Webmail Interface, personal web space, access to the World Wide Web and other such services and applications;
'Minimum Period' means in relation to each Home Package a period of eighteen months commencing from the Start Date, unless we agree in writing a shorter period at the outset of the Agreement;
'Modem' means the high-speed modem and ancillary equipment that we supply to you when you subscribe to Home Starter;
'Move' means a change in the location where you live;
'New Customer' means that before registering for your Home Package you did not have an account with an Orange Company for broadband services;
'New Home' means the residential address at which you request the Services after a Move;
'Network' means the public switched telecommunications network operated by or on behalf of a Network Operator.
'Network Operator' means any entity that operates a Network itself, or on whose behalf a Network is operated.
'On Demand' means pay-per-view content (films, TV programmes, music) accessible using Digital TV;
'Orange', 'Orange Company' or 'Orange Group of Companies' means Orange, Orange Broadband, Orange Payment Service, and Orange PCS or any other member of the Orange group of companies from time to time that may provide services, facilities and products to you under the Agreement;
'We', 'our' and 'us' are references to Orange, Orange Broadband, Orange Payment Services, and Orange PCS and where a paragraph refers to 'we', 'our' or 'us' in connection with the following terms it shall be taken to mean a reference to the company or companies indicated: for Member Services to Orange Home only; and for Broadband (including Second Line Service) and Home Phone to Orange Home or Orange; for Payment Services to Orange Payment Services only; and for Digital TV to Orange PCS.
'Orange Broadband' means OHCS II – Serviços de internet Unipessoal LDA, a company registered in Madeira (company number 07529/05/08.22) whose registered office is located at Rua de São Francisco No. 3, 2 Andar, Fracçao E, 9000-050 Funchal, Madeira, Portugal
'Orange Home' means Orange Home UK plc, a company registered in England and Wales (company number 3014367); whose registered office is located at Verulam Point, Station Way, St Albans AL1 5HE;
'Orange Payment Services' means OHCS I – Serviços de internet Unipessoal LDA, a company registered in Madeira (company number 05431/2000.09.08) whose registered office is located at Rua de São Francisco No. 3, 2 Andar, Fracçao E, 9000-050 Funchal, Madeira, Portugal;
'Orange PCS' Orange Personal Communications Services Limited, a company registered in England and Wales (company number 2178917) and whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bristol, BS32 4QJ
'Payment Handling Service' the processing and collection of your payments for your Home Package by credit or debit card or direct debit.
'POP email' means email sent and received using software applications such as Microsoft's Outlook Express, where the client software resides on your computer;
'Price List' means the price list published by us on the price and registration pages on our website setting out the Charges (including call charges) and the rate applicable to the Payment Handling Charge payable for the Services and Equipment as the case may be and as may be amended by us from time to time;
'Registration Details' means the personal information you provide upon registration for the Services as updated from time to time by you or on your behalf;
'Re-grade Customer' means that before registering for a different Home Package you had a live account with an Orange Company for broadband services;
'Second Line Service' means the service which enables you to make and receive telephone calls over the Internet
'Services' means all or any of the following services as may be applicable to you; Broadband, Second Line Service, Member Services, Payment Handling Service, Home Phone Service, Digital TV Service
'Service Availability Area' means a geographic area specified by us where Home Broadband is potentially available, as published on our website (http://www.orange.co.uk/time/broadbandaccess/) as may be amended from time to time;
'Set Top Box' means the set top box we send you that enables you to view Freeview channels;
'Specific Terms' means the additional terms and conditions applicable to the Service you have chosen;
'Start Date' means when either i) we have sent you confirmation by email that we have activated the Service(s) or ii) when you first start to use the Service(s), whichever of these happens first;
'Technical Requirements' means the requirements to enable the Services to be provided to you as published on our website;
'Technical Support' means the telephone facility to report faults in the Services, contactable by telephone on 0905 050 5151 (charged at 50p per minute (charges from other networks may vary)) for Home Starter and 0844 873 8586 for Home Select, Home Max and Existing Customer Packages calls charged at 5p per minute from a BT line (charges from other networks may vary). These numbers may be updated from time to time please see (http://www.orange.co.uk/contact/) for the most up to date numbers;
'Transmission Speed' means the rate in terms of Mbps (millions of bits per second) or Kbps (thousands of bits per second) that data is transferred between two modems. The Transmission Speed available to you will be affected by the operational and technical characteristics of your phone line and your chosen access equipment, Livebox or the Equipment that you connect to your Home Broadband;
'Usage Allowance' means the limit of the total amount of data you may download/and or upload each month as advised at the time of registration for a Home Package.
'Webmail Interface' provides web access to your email to enable you to send and receive emails from any computer attached to the Internet;
'Wireless Adapter' means the USB or FireWire device that allows your computer to communicate to the Livebox via a wireless link;
'you' or 'your' means the person with whom we make these Agreements, as specified in the Registration Details.
Internet Everywhere and Home Starter Broadband Offer Terms and Conditions
1. This Internet Everywhere and Home Starter Broadband Offer ('the Promotion') is available to all new and existing customers, excluding existing Home Max broadband customers and business customers. This Promotion is not available with Business Everywhere.
2. New customers must sign a minimum 18 month Internet Everywhere contract and an 18 month Home Starter Broadband contract. Existing Internet Everywhere customers can receive the Promotion without signing a new Internet Everywhere contract but will be required to sign a minimum term 18 month Broadband contract. Existing broadband customers must resign to a new minimum term 18 month Broadband contract.
3. Customers who cancel their Internet Everywhere contract (including for reason of no coverage or any other reason) will be required to pay standard broadband prices for the remainder of their broadband contract (see our website for details).
4. Customers who cancel their Home Starter Broadband contract or can't get the home broadband service will be required to pay standard Internet Everywhere prices for the remainder of their Internet Everywhere contract (see our website for details).
5. The Promotion will run from 25th November 2008 until 30th September 2009 (inclusive).
6. The Promotion is limited to one per household. The mobile broadband account holder must be the same as the home broadband account holder.
7. The Promotion consists of the following offer.
8. Inclusive Evening and weekend calls and UK calls are calls made to UK landlines (01, 02 and 03 numbers only). Calls to some telephone numbers starting with 08 will cost up to 12p per minute - please see our price list at www.orange.co.uk/time/talk/homephone for details. Evening is between 6pm to 6am Monday to Friday, Weekend is between midnight Friday to midnight Sunday. Maximum call duration of two hours per call, after which calls will be charged at standard rates. Calls subject to fair use policy.
9. If you do not live in an Orange Broadband network area, you can still get the Promotion but you will be charged an extra £8 per month for Home Starter.
10. Internet Everywhere services will be provided by and administered by Orange Personal Communications Services Limited. Home Starter Broadband services will be provided by and administered by Orange Home UK Plc. For billing purposes customers will be required to sign two direct debit mandates, one for each service and contract provided.
11. The Promotion is not available with any other offer and/or promotion unless otherwise specified.
12. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this Promotion at any time upon reasonable notice.
13. Internet Everywhere service is subject to the Internet Everywhere Service Plan Terms and Conditions and the Standard Terms and Conditions for the Supply of Orange Network Services, see www.orange.co.uk for details. Where there is any inconsistency between these Terms and Conditions, and the standard Terms and Conditions for the supply of Orange Network Services, the latter will prevail.
14. Broadband Service is subject to the standard Terms and Conditions for Orange Home Services, see www.orange.co.uk/terms. Where there is any inconsistency between these Terms and Conditions, and the standard Terms and Conditions for Orange Home Services, the latter will prevail.
15. The promoter is Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
Mobile and Broadband Offer Terms and Conditions
1. This Mobile and Broadband Offer ('the Promotion') is available to all Orange Pay Monthly customers (except business customers, Virgin OVP and SIM only customers) and all Orange Broadband customers (except customers who are already on an existing Mobile and Broadband Offer) who connect or upgrade to a minimum term 12 month mobile pay monthly tariff, subject to the criteria set out in clause 2.
2. New customers must sign a minimum 12 month mobile contract and an 18 month Broadband contract. Existing Orange Broadband customers who connect to a minimum term 12 month mobile pay monthly tariff may re-grade to the Promotion but will be required to re-sign to a minimum term 18 month broadband contract. Existing Orange mobile customers can receive the Promotion without signing a new mobile contract but will be required to sign a minimum term 18 month Broadband contract. Customers who cancel their Orange mobile contract will be required to pay standard broadband prices for the remainder of their broadband contract (see our website for details).
3. The Promotion will run from 30th September 2008 until 30th September 2009 (inclusive).
4. One offer per Orange Mobile Phone Account.
5. The Promotion consists of the following offers.
6. Inclusive Evening and weekend calls and UK calls are calls made to UK landlines (01, 02 and 03 numbers only). Evening is between 6pm to 6am Monday to Friday, Weekend is between midnight Friday to midnight Sunday. Maximum call duration of two hours per call, after which calls will be charged at standard rates. Calls subject to fair use policy.
7. Inclusive anytime calls are calls made to UK landlines starting with 01, 02 and 03, Orange mobiles and to landlines in 30 countries using your Livebox. Maximum call duration of two hours per call, after which calls will be charged at standard rates. Calls subject to fair use policy.
8. Unlimited International calls are subject to a fair usage policy of 1000 minutes per month. Maximum call duration of two hours per call, after which calls will be charged at standard rates.
9. If you do not live in an Orange Broadband network area, you can still get Orange Broadband but you will be charged an extra £8 per month.
10. Broadband usage is subject to a fair usage policy, see www.orange.co.uk/terms for details.
11. If your mobile account is terminated for any reason you will be charged the standard user rate per month for either Home Starter, Home Select or Home Max (see our website for details). Customer may request a transfer to an alternative Orange Broadband package by contacting Orange Customer Services.
12. The Promotion is not available with any other offer and/or promotion unless otherwise specified.
13. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this Promotion at any time upon reasonable notice.
14. Mobile Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services copies of which can be found at the back of your Orange phone User Guide or SIM pack or see www.orange.co.uk/terms. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions, the latter will prevail.
15. Broadband Service is subject to the standard Terms and Conditions for Orange Home Services, see www.orange.co.uk/terms. Free Broadband (Broadband Starter) is subject to the same terms and conditions. Where there is any inconsistency between these Terms and Conditions, and the standard Terms and Conditions for Orange Home Services, the latter will prevail.
16. Unique Phone is subject to the Unique Phone Terms and Conditions, see www.orange.co.uk/terms. You can have up to 6 Unique UMA handset connections on one account.
17. The promoter is Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ
Printed on: 2013-05-22 21:42:43