Number Porting Information

What is number porting?

Number Porting allows you to keep your existing mobile number when you move from one network to another. This can either be a Pay As You Go or a Contract number. You will be required to contact your existing network provider to obtain a PAC (Porting Authorisation Code).

How do I keep my existing phone number?

You can port your number once you have received your new phone. To port your existing mobile number please:

• Purchase your new handset from us - we'll connect it with a temporary number
• Contact your existing network to obtain a PAC (Port Authorisation Code)
• Once you get your new handset, contact your new network quoting your temporary number, existing number and PAC.

How long does it take to port my number?

Number porting normally takes just 1 working day; your new network will be able to give you exact times. On the day of porting you may notice a short disruption of service.

Can I port my existing Pay As You Go number to a new Contract?

Yes, providing it's to a different network. You can't transfer your number within the same network, for example, porting from Orange Pay As You Go to Orange Contract.

Anything else I need to know about porting?

• Before your number can be connected to your new network it must first be released from your existing network. This means you could be without service for up to one day.
• Additional services, such as voicemail and text messaging, may take up to two days to be enabled once your number has been transferred.
• Please note that the window for porting your number with may vary by network - we would advise you to arrange your number port as soon as you receive your new phone.
• BuyMobilePhones.net cannot accept any responsibility for failed or delayed number transfers.
• When porting from Pay As You Go, any remaining credit you have may be lost.