*If you're already with Orange or T-Mobile, you can move to EE and start using superfast 4GEE. You don't even need to wait until the end of your contract.
An upgrade is when your contract expires and you opt to take out a new contract with the same network provider. You get to keep the same number and you can pick a shiny new mobile phone.
You don't have to wait until your contract has expired before you can upgrade. Depending on which network provider you are with, you can usually upgrade a month before your contract ends.
No. Usually there is no credit check involved in upgrading. So long as you have paid all of your bills with the network provider, you should have no problem upgrading with us.
Not at the moment, but you can recycle it with us. Click here to find out how much your old mobile phone is worth.